Winnipeg business owner says overflowing bin that led to overcharge staged by garbage company
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Published 2024-04-10
The company issued Wallin Industries an additional overage charge for what the company said was an overflowing bin, but Wallin alleged it was deliberately staged by the Waste Management employee — and Wallin said he has video evidence. Global News has obtained the security footage, which Wallin said shows the Waste Management driver altering the appearance of the bin for photo “proof” that it was overfilled.
“It shows the driver pulling up, he gets out of the truck, he unlocks the bin, he reaches into the dumpster, starts pulling out a little bit of cardboard, hangs it over the edges,” Wallin said.
Wallin said he contacted the company to complain, but was given the runaround until finally hearing from an executive at Waste Management’s Toronto headquarters. “In my eyes, it’s just not acceptable," Wallin said.
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All Comments (21)
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That is not an error, it is a criminal act.
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WM needs to be held accountable criminally..., this is theft and fraud
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There should be legal ramifications on this. Seriously. This is criminal, not an exaggeration.
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The only “error” the driver made was getting caught.
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That's not an error; that's a crime.
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He summed it up perfectly: "They got caught stealing, so now they're going to give the money back."
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"We investigated ourselves and we found we did nothing wrong."
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Most people don't know but waste management is responsible for one of the largest corporate fines in history. They are a super shady company.
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How many other people has this happened to who didn’t have camera footage to prove it? This should be a fraud investigation.
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That was a blatant attempt at theft. Some people need to be fired and charged with fraud.
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Next board meeting: "Remember to put "Check for Cameras" on the checklist before the driver starts his "operation".
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Thank goodness they guy caught it on camera. It might be unsettling to have so many cameras everywhere but when things like this happen it's worth it.
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Everyone should be disgusted with their blatant lies. They only refunded him the overage charges because of video evidence. Shameful.
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"Unintentionally" Send these clowns to jail
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I swear to god waste management did the exact same thing at a property I managed and I just never could prove it! Well done!
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How many other customers have they done this to? They need to face charges of fraud
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Waste Management actually doubles down and backs up their driver by saying it was “unintentional” when the video clearly shows it was wholly intentional is just beyond absurd.
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And this is a perfect example of why journalism is so important. This type of thing needs to be exposed.
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We have been getting the same ridiculous overage charges at multiple properties for years now. We have to work with the account rep to get them reversed. For us what happens is that waste management fails to come on their designated pickup day. They've gone multiple weeks without picking up garbage, and then when they do come they take a picture of the overage and try to charge us for it. It's absolutely absurd and it continues to happen.
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I worked for waste management for 15 years and management and dispatch would have us do all kinds of tricks to scam customers. Absolutely the worst place I have ever worked.
