Canon Customer Solutions Center
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Published 2024-04-15
The Canon Service and Support mission is focused on providing the best possible end-to-end solutions support for our service partners and end customers. It's about aligning and integrating the latest technologies and service automation, as well as our team of experts to be able to support our customers' productivity and experience with Canon solutions.
Award-Winning Technical Support Center
• Benchmark Portal “Center of Excellence” Certification 14 years in a row!
• Audited and validated against metrics for efficiency, effectiveness, and
customer satisfaction.
Industry-Leading Performance
• Fast first-call resolution.
• Highly skilled, experienced, and dedicated specialists with an average of 25 years of industry experience (as of November 2017).
• Ability to reproduce the most complex customer environments for effective troubleshooting.
State-of-the-Art Contact Center
• Immediate access to engineering teams and solutions specialists.
• Hours of operation: 9 a.m. – 8 p.m. (EST)"