Lessons from scaling Stripe | Claire Hughes Johnson (ex-COO of Stripe)

Amazing insights! Great questions, Lenny! Claire is amazing. So much of this stuff is pure soul searching, borderline spiritual stuff, which I find fascinating. I think business has become so data driven, which is critical, but the ambiguity and the human element is sooo murky. She's pulling out the truth. Thanks to both of you! Can't wait to dig into her book.

So great insights! Just looking at Claire on the video, I can see how much energy she had. Pretty much charged me! Great questions, great answers!

Great talk! Loved the whole discourse around identifying your personal governing principles and general cadence. A lot to take away from this meeting, thank you Lenny. Nobody is perfect, but if you've a set of principles in place, that's good!

Great conversation! Thank you, thank you, thank you!!! Merry Christmas!

great interview. she makes things so much easier to accomplish.

Telling the pm that they’re the decision maker sounds like something you’d say to junior staff. Senior PMs assume by default that - in concert with everyone they work with - there is some delegation of decision making to them, respecting the concomitant need for roadmaps and stakeholder communication.

Incredible content, and props to Claire for a great energy and insightful angles on various topics.

Great interview and very valuable advice. To more interviews such as these🌱💯

Gotta get the book

As every company blindly imitates the successful ones without questioning whether or not they actually need to, this is just one more reason why people are stuck where they are. The capacity to unblock people is lacking in middle management. In certain cases, the complexity of a process necessitates the presence of a middle management position.

I really enjoyed it! Good practices looking for the momentum!

This book needs an epilogue. After years if hearing how great Stripe is I realized there is an underdog called Adyen that has massively over performed at 1/4 expenses compared to bloated and entitled Stripe. Maybe having Paul Grahan and Mike Moritz and every VC fawn over them wasn’t so positive in the end. They drank the kool aid. It looks like Claire is directly responsible for the over-hiring???? Suddenly Stripe looks like a cautionary tale. It remains to be seen whether Stripe’s hiring is a winning formula afterall. Stripe’s valuation is now 1/2 what it was; they are raising 3B to pay taxes (??!!). Apparently Adyen only raised 330M or so and IPO’d. They make 3x per employee more than Stripe. Stripe is the Peter Pan company, forever young because adulthood/IPO’ing is too hard. In Neverland everything is perfect.

What a professional.

Thanks lovely Videos!!

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Nice ❤

She says delegating decision-making and making it fast is important (I agree), but it doesn't seem like that's what Stripe does. If you look at glassdoor reviews, a lot of them complain about bureaucratic and slow decision-making processes. So who is telling the truth?