I HATED Ford Motor Company - Until THIS Happened!

My wife and I just went through this with our 2018 Escape. Dealer quoted us 7500-8000 for engine replacement. Called Ford to see what they could do since it's a design flaw. Ford told us sorry we are not offering any recalls or refunds. We will never buy a Ford again unless their quality and customer service improves.

My understanding is that the recall only applies to vehicles showing signs of coolant intrusion up to 7 years or 84,000 miles. After that, anyone with issues relating to the design flaw are on their own. I bought a 2019 that almost certainly has the flawed motor in it and it has 71000 miles on it now. Once I put 13000 more miles on it, I am on my own. If there is an admitted design flaw, why isn't Ford recalling all the affected motors no matter what instead of leaving some owners out in the cold?

Ford sending you a check doesn't negate the fact that they put out a crap product. I purchased an F250 with the 6.0 diesel and it was such a lemon that Ford bought it back at the full price I paid for it. That didn't compensate me for the 9 months of hell, the truck breaking down without warning numerous times, and having to drive a rental car for most of the time while the dealer was trying to figure out how to fix the endless interacting issues with the engine. I will never have another Ford even if someone gave it to me.

This happend to a friend of mine with a 2018 Escape 3 weeks ago. Coolant bottle empty, white smoke coming from the tailpipes and a misfire on cylinder number 2. She traded it in for a 2021 Subaru Forester. She was honest and told them what was wrong and the took it anyway. The dealer even threw in a lifetime warranty on the drivetrain. Ford should be ashamed.

I would not recommend anyone buying a Ford. My purchased new 2018 Ford Escape was recalled three times in three years. I had it in the Ford Service Dept. Several times more for a Axle and computer problems. The Ford Service Dept. Was terrible and Corporate was as bad. DO NOT BUY FORD. FORD STOLE MY FREE VIP MEMBER OIL CHANGES WHY? My engine blew up after 15,000 miles.

I like your channel but this review was bought and paid for and doesn't reflect Fords overall attitude at all. It's nice they did this for you, and that they have a Customer.Satisfsction program but this should be a recall plain and simple. There's nothing being done to help the many many many people whom they're NOT sending checks to. I, like many others, have a busted Escape thst Ford is unwilling to help with.

I have a Ford Escape 2017 just like yours and I'm really thankful for you making these videos it's a lot of help I really appreciate you and on the headliwhat about the back rear lights how do you replace those the whole thing

It's a shame one has to be in the public eye for Ford to actually pay up for their own fault. I am reallycurious what will happen if I experience the same problem with my Kuga after the warranty period.

have you had anymore problems with your escape since the repair with the new designed engine block?

She got you a check in a day means that Ford had already payed the dealer but the dealership was stonewalling you hoping to keep the check. Typical car dealer shenanigans.

I have a 2017 Escape S. 2.5l. Love it. No Ecoboost for me.😊

I have the same issue with my 2018 Ford Escape 1.5L eco boost engine I've been without a vehicle for 5 wks. It is under warranty and said it will be covered. I live in the rural area and have asked if they will provide me a courtesy rental but I've been told its still under review. I dont understand. If its under warranty how it it still under review? I have asked if they could pls find me a vehicle. Im not impressed being without wheels

While they acknowledge their design flaw, they didn't cover all the model years and engine sizes that have this coolant problem. Fusions from all the way back in 2013 have had this problem.

Scott, Ford's answer to this major engineering mistake was to extend the warranty on these engines to 7 years or 84,000 miles. I am happy that Ford covered this repair for you but that does nothing for all the rest of us that purchased these cars new and had the engines fail at 103,000 miles. This is their mistake. There are thousands of people that have been screwed by Ford because of these engines and they will NEVER BUY ANOTHER FORD!!!

Had to replace my 2.0L in my 2015 Escape for the same thing. Coolant intrusion. Dealerships said they couldn't do anything since there was no recall. I had to replace it out of pocket. That second engine was used and ultimately experienced the same failure.

I have a 2017 Ford Fusion SE 1.5L ecoboost. Just experienced coolant intrusion of cylinder 3 resulting in the coolant being burned up depleting the coolant reservoir and overheating the engine. It happened on a long stretch of mountain road with no shoulder amd I had a semi behind me. Got lucky and made it to a section where I could get off to the side as main concern there went from the heads overheating to not getting killed!! I am upside down on fhe car and the shop it is at in Johnson City TN billed it at just over 9,000 to fix. The car has 129,000 on it. If Ford won't do anything I'm up the creek.

Why did Ford send you the letter? Did you have a dealership contact them since your car was out of warranty?

Bought a lightly used lincoln MKC. 3 weeks after we bought it, engine (2.0l ecoboost) did the same intrusion. Took 2 months for the engine to come in. Also had a bad transmission. They dont know when that will come in. Been at the shop since August 17th, now march 23rd. Over 6 months for our newly purchased lincoln. DONT BUY FORD!

Hi Stcott, Just curious how the new engine is holdin up. Is the new engine design working well?

Ford should be ashamed not making good on a known engine issue with Ecoboost