What Boarding Amtrak in NYC (Moynihan Train Hall) is REALLY like

Christrain
Christrain
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Published 2021-12-16
In this brief video I wanted to show you what the Amtrak boarding process is really like from the newly renovated Moynihan Train Hall in NYC. The short answer: not great.

Why? First off, there isn't a visible/central train board anymore except for a few narrow screens built into marble columns at hard-to-spot corners throughout the station. There is a beautiful screen for......advertising. The cavernous space makes boarding announcements even more difficult to hear than at the older location. Tracks aren't displayed on the schedule boards in a timely fashion - sometimes only after the line is moving. And, lastly, lone Amtrak attendants walk around yelling track announcements for those lucky enough to be in close proximity to the track.

While the station is a huge upgrade from the last space, I'm not sure they made things any less complicated.

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