Woman Calls Her Carvana Experience a ‘Nightmare’

When companies don’t want to do a interview or decline anything they know they messed up and in the wrong . Until they hear from a lawyer they won’t give you any explanation.

The lesson here is don’t buy from Carvana

“We did nothing wrong.” Stay the hell away from any company that doesn’t take accountability or show concern.

I use to work for Carvana and all I can say is no one there knows what they’re doing especially not the post sale team/title and registration department.

Y'all didn't have to call her RV beat up 😆🤣😂 petty smh

This is why you buy a car in person. You should also make the company bring the car to a mechanic of your choice to do a proper inspection

My wife and I both purchased vehicles from Carvana without any problems. That’s not to say that they’re doing everything right, only that our personal experiences have been great.

For the low cost of $26,000 you can completely ruin your credit, go to jail, and still not have a car. Awesome work Carvana

If somebody's bad experience ends up in the news, take it seriously. I still remember Hertz sending it's customers to jail for reporting their cars stolen even though they were being rented.

This is just heartbreaking. Homeless and has to stay in an RV.

We had a horrible experience selling our car with them! We drove six hours to the drop off spot and they canceled our appointment… one thing after another we ended up having to cancel everything and lost about $1,000.

What I've learned is that when you come in with your own money, that's when these title issues arise. I went through a credit union and when they hadn't received the title, the credit union threatened to cancel the check for the car. When I asked about the title a few weeks later, the credit union informed me that Carvana had sent them the title the same day they told them about taking the money back.

Carvana should tack responsibility because it’s their job to make sure the cars work

I missed the part explaining why she had to fly over multiple states to get a four-door Mazda sedan.

I know this all too well. Carvana factored the car registration fees into my loan. After a full year of temp tags from different states, I had to pay for the registration and go to the dmv myself. Reached out for a refund and they said it wasn't their fault (it was). Dealing with them was a nightmare, and communication amongst their own staff was nonexistent. I hope they're sued for everything they got and shut down. Awful company.

This makes me glad I avoided Carvana when I was looking for a car. It sounded too good to be true. My stomach kept telling me to avoid it, it's a scam

Some states have a lemon law to prevent these kinds of incidents. My guess is Carvana only sets up shop in areas where they can get a way with it.

Who thinks buying a car out of a vending machine is a great idea .

I bought from Carvana back In 2020, feel pretty lucky and grateful that my purchase went well and has been going well. I was excited because it seemed like this easy and fun process, which I thought it was. Seeing the car being delivered to me was too cool. Paperwork was easy and off they went with no issues. I did get a Honda though so pretty bulletproof😉

Not to negate anyone's experience, but I had an awesome experience with Carvana both buying and selling. In my state, I needed to go to the DMV and register the car myself as owner. Carvana had given me the completed form to take to the DMV. The process of buying the car and taking delivery was beautiful and simple with complete transparency at each step. A few years later, I sold the car back to Carvana due to relocation. I not only got a great price, the process of selling to Carvana literally took minutes! I am sorry for the negative experience that some people have had but for me and my family, Carvana has proved itself not once but twice. My advice is know the local DMV requirements and be proactive. My state's DMV has the requirements from buyer/seller on their website and it helped to be familiar with them. Thank you and I really hope you benefit from what Carvana has to offer.