What It’s Like To Deliver For Amazon In New Rivian Vans

Let's hope that more of Amazon's drivers are able to enjoy a similar improvement to their working conditions, 1,000 out of 275,000 is still a pretty small percentage.

When I was a delivery driver for Amazon, the workload was the main problem. Amazon itself requires the DSP (Delivery Service Providers) to meet a quota in order to get paid for the work done (what my DSP told me). On holidays you do get a lot of packages and stops but this was the norm for me as I got over 250+ packages and more than 150+ stops everyday in residential areas and downtown areas I had 85+ stops and more than 200+ packages. I was expected to finish all my deliveries before the 10 hour mark and if I finish early I am required to "rescue" other drivers struggling with their route. You may think that "of course I would help, if I was in that position I would like someone to rescue me too" but if this occurs basically everyday, you would eventually refuse to rescue other people because you don't want to work more than you're required. With the workload given, most times that I did take a break, I had to be rescued by 2 different drivers and I still didn't finish within the 10 hour time. Another problem is the geopin location needed to mark a package as delivered. Every time you deliver a package and the geopin isn't in the vicinity, you can't deliver your package, so you call the DSP and tell them to make the package as delivered and continue with your route. There are tons of problems like I mentioned but Amazon thinks that getting brand new vans with more room and more shelves will solve the problem. Hilarious. Thanks for reading my rant PS: More shelves = more packages = more stops (depending if you're residential or downtown). Good luck to the future delivery drivers, you guys are amazing and your work is appreciated. :)

After watching this entire upload. I can confirm, it's an ad. You're being sold to. 💰💰💰

I worked for coles making deliveries and it was a nightmare. The average time it took to get between locations was based on the previous averages (which is a terrible way to do it) due to morning and night-time deliveries (where there was no traffic) and we later found out that people skipping breaks was severely reducing averages. All of this had a cumulative reduction on the 'average' time. This meant it would give you 2 and a half minutes to get to a location, unload, and get back in the truck, rather than google maps 6 minute drive time and what should've been allocated as the 2 minute unloading time. I can tell you first hand, there is nothing more unsafe than a rushed/frustrated delivery driver on the road.

Amazon DSPs are a shield for Amazon. Workers can’t sue Amazon for over work because they don’t actually work for Amazon. They work for a 3rd party. They are essentially subcontractors. The have to sue their DSP. The kicker is that the reason why DSPs require their workers to work so hard is because the moment they don’t another DSP is there to take their place. It’s a very cut throat environment. The thing is that Drivers have all the power of they band together online. They can share where restrooms are, what local labor laws that protect them from over work and most of all they will realize their boss can’t pressure them to overwork. They should take their time and if they can’t deliver all their packages. Well the customer has to wait just a bit longer. If all drivers were to do this what would Amazon be able to do about it. Absolutely nothing.

I'm sure every delivery driver would prefer to be treated as an actual employee and get paid more than have cool new delivery vans. Special BONUS: Room for more packages to be delivered, too!

Delivery drivers are what make this world go. Thankful for every single driver who’s ever delivered a package to me❤️ having your dog attack a driver is sickening wth is wrong with you that u dont put the dog away

This is awesome to see. My concern is that Amazon will unrealistically expect more from DSP’s with these vans, given the time-saving features and additional cargo room. Seeing how they interact with DSP’s and how directives are passed down, this seems like a possibility. My DSP was great, some awesome people to work for, but our morning meetings were always spent with one of our dispatchers telling us about the new ways we can get our accounts deactivated. Between that and the non-existent career path, it gets a bit depressing. I’d love to see a feasible way for drivers to work up to breaking off from a DSP and go independent, leasing their own vehicle and taking full routes (unlike Flex) with similar insurance opportunities. Probably a pipe dream, but it could offer a way ‘up’ if that makes sense. I myself left for a better job opportunity; I feel for everyone out there though.

I'm so thankful for these drivers. They got us thru covid by delivering everything we needed. Round of applause for these drivers!

Please remember! It is not the DSP or van drivers who made the Amazon, Uber, Doordash, Grubhub Incs… running. These are actually the individual drivers (contractors with no benefits) running their own cars and paying for their own gas, insurance, getting Medicaid as health insurance who played a major role in the success of these companies and are still working with them with no future!!! As an individual who knows people killed, hearted, eaten by dogs in-line of duty working for these companies, I kindly request cnbc and others to reflect their voice in their reports, not Amazon, Rivian, DSPs etc!!! Thanks

Since the crash, I've been in the red. I'm playing the long term game, so I'm not too worried but Jim Cramer mentioned there are still a lot of great opportunities, though stocks has been down a lot. also heard news of a guy that made $250k from about $110k since the crash and I would really look to know how to go about this.

When I worked for a DSP it was definitely the workload that caused and issue. I was consistently getting over 150 stops and over 200 packages in our considered “rural” routes. I already had to drive a half hour just to my first stop. I wouldn’t be getting out until 12 sometimes 13 hours a day. When I did work a “city” route I had less stops and about the same amount of packages it makes zero sense how they organize what goes on what route.

I hope Amazon addresses the issue of delivering to houses with aggressive dogs. The safety of the delivery person is an important concern.

Delivery is cool and all but this would make an AMAZING camper van.

See my issue with Amazon is if they’re putting unrealistic expectations on a delivery person‘s route, then that’s messed up. Because if they’re working for 10 hours and they’re expected to deliver everything by the end of the day and it’s unrealistic, then something needs to change because a human still needs to have food. They still need to go to the bathroom. They still need to do other things. And if someone’s running to your door with a package then that means they’re probably behind schedule. I ain’t running anywhere, that’s Amazons fault for putting on unrealistic routes for drivers

Golly, I thought I knew how difficult the Amazon driver's job was, but I have a new appreciation for their efforts. Thank you for this excellent report.

Gotta love the dsp lady who blatantly lied about having never heard a driver complain about being monitored by cameras 24/7. Feel sorry for her employees

I feel that if people have loose dogs and expect deliveries they should be denied and possibly blacklisted for delivery. No one should have to be terrorized or possibly severely injured or even killed to deliver something. Like you know you ordered something, lock up your dogs.

Regardless of the vans the drivers are great people delivering all these packages for us to enjoy. Thank you very much guys ❤

By what I’ve seen with Amazon drivers, I noticed drivers have a deadline and Amazon needs to help them to improve delivers without being rushed or punished for a mistake Amazon makes.