Day in the Life of a Japanese Hotel Worker

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Published 2021-04-09
A Day in the life of a Japanese Hotel Worker in Tokyo. This is working life in Japan if you were to work in the hotel industry. In Japan, there’s a unique hospitality custom called OMOTENASHI. Directly translated, Omote meaning public face and nashi meaning nothing, combined it means services are always completely genuine and honest. Because it’s so deeply rooted in Japanese culture, the staff make extra efforts to provide guests with the best experience possible without expecting anything in return. We follow Yohei's work day in Tokyo from morning until evening .Yohei works as the assistant manager at APA hotel Shinjuku Gyoenmae. APA is one of the largest hotel chains in japan. APA hotel uniquely identify as a New Urban style hotel high Quality, High Functionally without all the unnecessary services providing all guests with a good night’s sleep, often mistaken as a Japanese business hotel, which are typically budget style hotels close to the train station, originally intended for Japanese salarymen traveling between cities for business. Often the rooms are smaller with bare amenities, single bed, desk, tv, refrigerator, unit bath and toilet. In Japan, tipping is not customary and in some ways can be awkward as it’s unexpected. It’s ingrained in Japanese culture to take pride in your work no matter at what level, so receiving a tip as an incentive to delivery the best service is viewed as unnecessary, all tying back to Omotenashi.

The APA Hotel where I filmed (Shinjuku-Gyoenmae)
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All Comments (21)
  • @MionMikan
    Day in the life of a Japanese Yakuza member Paolo: “While he’s slicing off the finger of his subordinate, let’s go check out the drug warehouse downstairs!”
  • @nozser
    Omg this is so surreal. We stayed in this hotel when we went to Tokyo ! This is so weird seeing the other side. We very much enjoyed our stay.
  • @dimegoat
    Once, unaware of the fact that tipping is "forbidden" in Japan, I discreetly tipped a bartender for providing me free internet and...the poor guy ran after me in the street to give my tip back :D
  • @Esunikku
    I see “ a day in the life” i click in a matter of attoseconds
  • @meltyoof
    I will always have mad respect for Japan's emphasis on cleanliness. It really is admirable.
  • @darsonodimas20
    I'm a hotelier also in Indonesia, this video surely change my mind of being a manager. Not only giving instructions and delegate somebody incharge on specific job role, but doing it, giving example, and work all around the little things is the truly MANAGEr. My sincere gratidude for Paolo from Tokyo team and Yohei
  • @extremelucky1
    So much humility for someone who is in a position of management. Instead of bossing people around and bringing down morale, he leads by example to strengthen the morale and motivate his guys.
  • @DavidinNYC
    I work in a hotel in NYC and this man is literally doing at least 5 persons’ job; housekeeping, front desk agent, revenue management, bellman, and telephone operator
  • @isabelballester
    I unironically love how he says his favorite part of the job is being in a leadership position while cleaning food from the floor. It's so cool and humble that he also takes care of that
  • @SerenexFirefly
    As a former hotel worker with over 15 years experience, I remember how eager I was to serve guests and customers. I took my job very seriously and I worked diligently, resulting in a lot of praises and gratitude from my guests. However after a damaged shoulder, no promotion, and a huge increase of rude and nasty guests/costumers in the serving industry, I develop a disdain for my job field. I sadly quit and lost that spark I had forever. I gained so much experience but it‘s impossible to make me love my job again. If people can learn to treat serving workers better, maybe there won‘t be such a shortage of workers. I know this is the case in most western countries. People forget that if you respect your customer service workers, they in return will treat you like a king, don‘t just demand that service without any respect or decency.
  • @ellienight4099
    I know every country has its problems, but it's amazing to see that superiors in Japan work equally with other employees and that they're not just bossing around.
  • He's a deputy manager, but he walks around and cleans the hotel. a true professional👍
  • @h.crawfin4423
    Seems like everyone that works in Asia goes to sleep at midnight but wake up at 6 am to 7 am and look fresh, but I go to sleep at 9pm and wake up at 8am looking and feeling like I slept 2 hours
  • @khenscheid0213
    I worked at a major 4 star hotel near an international Airport here in America for many years. I was a supervisor at the Front Desk. I just wanted to say that the fire drill in this video is SO impressive! We never did anything like that! Minor things sometimes turned into a big production because of no training or planning. We lost our computer systems for a couple hours and it was horrible! We had to switch to paper registration and more than one person was assigned to an already occupied room! I'm sure a fire would have been chaos!
  • @AllCatsAreBlack
    "its also common in japanesse companies to give military training to his employees in case they have to fight a robbery"
  • @jane4sahara
    So in hotel jargon, this guy is basically the front office manager, revenue manager, housekeeper, telephone operator, and cleaning staff all rolled into one. That's... astounding. O_o
  • @StanislavBD
    After all these “in the day of…” videos, it seems that it doesn’t matter what your job is in Japan, you receive respect in whatever you do.
  • Spacious apartment that’s only 5 min from the train station? If these videos have taught me anything that means this guy is doing well.