Acer Predator, a come back job, can't fix it, i have to refund :(

This all goes back to something I said once before in a comment in one of your videos. When I worked in a shop doing auto repairs, we had an expression for when a vehicle came in for repair and you accepted to do the job: "You touch it, you own it", meaning, when you do the original repair anything else that happens in the future is "your fault" because you were the last one to touch it, so it must have been something "you" did. Such as: doing a front brake job and then later the radio stops working... I've seen this same thing happen with doing computer repairs... So the "You touch it, you own it" persists to everything. Sometimes you have to assess the "customer" and make the choice to accept the job knowing you may have to deal with this person on a perpetual basis in the future, not in a good way, but because they want to blame you for future faults that are unrelated to the original problem. I guess the expression: "Choose your fights wisely" is fitting too. (sigh)

In my country, Spain, we have a consumer office and there the consumer (customer) makes his or her allegations and the technician makes his or hers. It is not always ruled in favor of the customer. I don't know what it will be like in the UK. Many times it will depend on the person (customer). And each person is a world.... And it will be very difficult to convince a person who has no idea about electronics that the fault is not the same... Very honest of you to upload this video. It's the negative part of this business🙂

Sorin, you have the wisdom to create video evidence of all your repairs. That way a customer or court can see what was done so really there is no contest.

Meanwhile car repair shops dont bother to analyze the car as a whole, start replacing parts on a best guess basis 1 by 1 and charge for every single follow up. What a world.

You should add new policy to gaming laptop repair and accepting the repair in the first place, and that is to inform the customers that the cpu or gpu are not under warranty and that these laptops may experience cpu or gpu failure after repair power issues because there is no way to check what a dying mosfet looks like unless you replace all of them! I mean customers must understand that what you can repair is power issues and that these gaming laptops experience high load and heat and therefore cpu or gpu survival percentage is around 90% ,which is good enough for them to decide whether they should proceed or not, but if they fail afterwards then it's because of the pressure these devices experience already that it would be fair to get something for your time and effort.

Sorin, that's happening too. Sometimes the customer also conceals the events that preceded the repair. Someone else has probably tried to fix it before. Sometimes, in my type of service, the customer hides the cause and what was actually going on. My job is to repair digital pianos and synthesizers. Many times a synthesizer that has fallen on the floor at a party or has been spilled with drink comes in for service. However, the client sometimes does not mention these events. I find that out when I open the case. that's just the way it is in this world of service and sometimes things don't go as planned.It will be better, I say, and we move on. If there is a problem in terms of proving the fault and the work before and after the repair, I don't argue for long. I return the money and the matter is resolved.

You can't win them all, the important part is that we all learned something from this. The job might have been a failure but the value is still there. Thank you! I have learned a lot from you, in this case to replace both mosfets when this fault is encountered :) Keep up the great work, you're an inspiration to all of us ❤

Unfortunately this happens. It happens to all of us. At least we learn from this

Hello,🤝I'm sorry, but I don't understand your approach, I also care about my clients, but I can't add to the business, so I guarantee what I did and put a warranty seal on it, and in your case, you can prove that you did your job well and that the client was unlucky because he played for several hours with row and damaged the mosfet which killed the CPU, this is no longer your problem, especially on gaming laptops that are exposed to extreme overloads. Regards

You should use a warranty sticker.. Non- Removal.we always use that

Difficult position to be in but at the end of the day for the sake of £50-£60 you could lose a lot more money in future work! Maybe make some changes to your terms and conditions, different faults are not a warranty claim, or stating cpu and gpu are not covered. Thanks Sorin you did what you could and you’re a good man 😊

We all have these in the repair business. Being in machinery repairs I've had my fair share: replacing some engine parts and a week later some electronic part breaks down. Not much you can do about that and yes this is hard to explain to some customer that doesn't have your knowldge. Luckily these sort of things don't happen too often but when they do, Feels Bad Man!

Sorin is a good man !

You still the best teacher, Learn a lot from you

This is the crappy part of being self employed. Not your fault. Self-employment comes with risks and this is an instance that will happen occasionally, which is why you have to charge accordingly. Been there.😕 Better to just give an apology & a refund than have to go to court. Not all customers are going to understand but most reasonable ones will. You'll be fine and continue to do the awesome repairs you do, it's your history. Thank you for showing us that it happens to all of us at some point.

Well done Sorin. It shows your integrity and you stuck to your business model and phylosophy. The reality is clearly a different fault and sadly sometimes that how it goes.

Sometimes happens. Its ok. But the sad part is that people dont understand why, and then said that you're a bad tech. Dont worry because if you have a lot of great clients and one that fails, by statistic you're good

Same thing what happened to me. I told you on the live, sunday. A customer came to me for a ram and ssd upgrade, everything worked perfectly, but the laptop died when installing the Windows. There's no way I can prove to the customer that I didnt broke his laptop, but for my image as a beginner, this fail is absolutely terrible. Still hopping that there's a bios issue. Tomorrow will arrive the programmer, I ordered one, and will see if that's the fault.

Flat rate does not make you liable for another fault. And you can prince it by the video. He he wants to go further, that is not your problem. Not your fault 100%. Don't refund the customer for the previous repair and don't charge him for this attempt of course. Those MOSFETs are always a gamble, they can be fine today and die the next one. Would it be a good measure to replace them all on a regular basis to avoid this? Maybe, but some do die fast and others not. Might be a bad design from ACER too. You are doing a fine work at diagnosing those boards and preparing them. Thanks :-)

I will never agree with your practice. Just because the customer DOESNT WANT TO CONSIDER other things could get broken on a motherboard, doesnt mean you should refound the money you earned off your time and knowledge. This is definetly not fair. I dont understand why would you give warranty on the whole motherboard, especially on gaming laptops. You should give warranty only on the things you manipulate. I believe that giving him a refound is also a bad thing because in a way you tell him " Yes, youre right, I did a bad repair, here's your money. What will he do? He will bring his laptop to someone else trying to fix it, they will tell him the cpu is shorted and he will accuse you for doing a bad repair that shorted his cpu. I dont like ripping people off as well, but this whole thing is absurd in my honest opinion. Many technicians even have a repair attempt fee which is also justified. You cant spend days on devices and not earn money unless you like working for free or you do it as a hobby.