Crowdstrike chaos: What are the lessons from the world's biggest IT failure?

3,138
0
Published 2024-07-19
It’s been an extraordinary day of cancelled flights, disrupted businesses, problems for healthcare and TV stations not being able to get on air (ahem). 

And all because of an update for Microsoft Windows.
 
So what caused one of the biggest IT failures ever seen – and what do we know about Crowdstrike, the company which released the update?  

Ali Fortescue’s in for Niall to discuss it all with our science and technology editor Tom Clarke and data and forensics correspondent Tom Cheshire. 
    
For further background from Sky News, you can read Tom Clarke’s analysis on the questions Microsoft now has to answer here (news.sky.com/story/microsoft-has-serious-questions…) .   
 
Producers: Soila Apparicio, Rosie Gillott 
Editor: Paul Stanworth 

All Comments (16)
  • One lesson learned: CASH REMAINS KING when systems fail....DIGITAL CURRENCY will always be vulnerable....
  • @dodzb7362
    The lesson here is to never push a new update without TESTING. It could be either Crowdstrike or Microsoft fault for not having more time to TEST their queues!!!!
  • The lesson should be to completely move away from windows in all its forms.
  • @DawnofFab
    This mess on a Friday! I work in IT, when stuff like this happens on a Friday it takes longer to resolve as offshore teams are off, it's their weekend already and to get a hold of them becomes an issue and causes delays
  • @sythelic
    stop hiring cheap QA and have a proper staging lab !
  • @frankm7707
    CrowdStrike is conducting another round of global production testing.
  • @WalkiTalki
    Why do so many systems not have redundancy? Its not like Microsoft hasn't been less than good enough since the 80s. Especially healthcare and banking. Those should be tripple redundant. As the world globalizes humans become lazier and less responsible. The movie Idiocracy was not meant to be a goal for the world.
  • @synchronistory
    Here's what's going on in the much larger context. There's a remarkably intense planetary configuration in the astrological and astronomical sense, that indicated a series of intense energetic dynamics occurring during around this very period. From seismic activity to technology to overheated tempers to geopolitical and very "head"y leadership dynamics (e.g. "the bullet") ... even to meteoric occurrences (the extraordinary meteor crossing the midday sky in NYC the other day). Pam Gregory is a world-class astrologer and many others have also noted this configuration in the July charts. In other words, it's bigger than just what the media understands. It's actually "heavenly", but also worth noting and not overdramatising. Try to surf these energy waves with as little drama and as much compassion as possible because Earth is alive, and at the affect of cosmic vibes :-).
  • @lilpiepie
    This is what happened when IT is outsourced to India. I work in IT and deal with many Indian developers. Their work quality really sucks