Chevy Ripped Me Off: Undercover Investigation [TRUTH REVEALED]

Don't get ripped off! Order your spare from Tom's Key: tomskey.com/?utm_source=YouTube&utm_campaign=Chevy…

You should send this to the news station. $500 for a freakin fob and key is totally ridiculous.

I used to work as a service advisor for Chevy and Cadillac. I would tell my customers to go to the parts dept and buy the key and fob and I would program them myself for free. Built a huge clientele by being upfront and honest.

I brought mine in for airbag recall and a couple other recalls . It was in the shop 7 hours . My dash cam shows them pulling it in and raising the hood and then closing the hood 5 minutes later . The car just sits inside all day long without anyone touching it. They then pulled it out and drove it around to customer pick up right at 5 pm and said they did all the recalls . Zero work was done and I sat in the waiting room 7 hours !!! i will never go to a dealer again !!

It’s highway robbery. Thank you for sharing this video. If I ever need a key done. I would definitely go with Tom.

It's not just Chevy. It's every dealership

I’m surprised they didn’t add on the mandatory $800 dollar phone consultation fee, in addition to the $500 dollar “inconvenience” fee for having to answer your call..

You should have paid for the key with a check, a company check, slid it across the counter and asked for the service manager and the owner of the dealership, then have a sit down meeting to hear the justification for the rip off. Just for some expensive entertainment. Definitely call them out on it!

I had a brand new 1996 Chevy and had it back to the dealership 22 times. I drove my family around in this car. One day, exiting a freeway, the brakes totally failed, the pedal just went to the floor. The vehicle rolled uncontrolled to within inches of another vehicle. Got it to the dealer who said nothing was wrong with the brakes. Six months later I got a letter from General Motors saying, don't drive that car, the brakes could fail unexpectedly at any time. So, no, I will never need a new key made for a Chevy.

Years ago I purchased a new 2014 Silverado and it came with 4 free oil changes. When I took it in for my first oil change I arrived home to see a trail of motor oil. The filter was barely finger tight. I knew a guy that worked there (who quit a few weeks later) and he told me that there was a disgruntled worker that did that to a couple of vehicles that day. That worker was fired. So I had to snug up the filter and add oil. The dealership was apologetic, but I was still upset as I was cleaning up the oil from my driveway. A few months later there was a seatbelt recall. I took it in and the "repair" was them using a box cutter or similar tool to hack away the plastic where the seatbelt enters the retractor mechanism. I was furious and made them replace it with a new one. More recalls then came in the mail for the steering and brakes, after the last 2 adventures I refused to return not know what kind of damage that they would do next. After about 2 years the manager called me to ask why I did not bring my truck in for safety recalls, I told him that I no longer trust them. He then tried to bribe me to come in by offering a free oil change, I said no. They had already lost my trust.

And this is why I’ve never nor will I ever deal with a stealership

Same thing happen when I dropped my car to a dealer for recall repair. I have a live feed webcam that I can see in real time and the work took 30min and sat in the dealer parking lot for another 4 hour. I called a few times and every time the service person told me they are still working on it.

300+ is what smart keys usually cost but to charge more for cutting key and programming is nuts.

Someone hit the rear of my 2023 Camaro, creating a small dimple. Dealer price to repair: $1,462.28. A local, large, reputable body shop charged me a straight $575. I walk into a dealership and my derriere puckers up. And they wonder why the public hates dealerships so much.

NEVER use a dealer for anything other than warranty work ,unless you like getting ripped off !!!

That "multi point" inspection was phenomenal!🤬

As a young soldier in the 90s I bought my first new car. It was a Chevy Cavalier. I was so excited. The car started breaking down regularly right after the three yr/36k warranty expired. I contacted CHEVY but they weren’t any help. I will never buy another one.

I had service done at my dealership and when I was on the phone, I told them to NOT change the cabin filter. Well, they did and charged me $54. When paying, I told them I said not to do this on the phone and was told by the tech, "I guess I didn't hear that part." They gave me a coupon for my next oil change. I never went back there. They are called STEALERSHIPS for a reason.

Chevy dealer where I used to live wanted to charge an 80 year old man $20 to reset a “change oil soon” message. All that they had to do was hold the check mark button on the dashboard for 3 seconds. There’s no more common courtesy in dealerships these days.

I few years ago itook my Pontiac to the local dealer, the tire pressure warning sensors were in the wrong corner of the car , the service manager said 50 dollars and one half hour shop time. I told him i would just get out and look. I took the car to a shop run by two brothers, for an oil change, who had worked at a Pontiac dealer for some years, and told them that story. When i was paying for oil change and service the mechanic called out,saying,i set those sensors up while waiting for the oil to drain,he refused a tip,but got a faithful customer.