Panicked Bride Comes To Kleinfeld After Dry Cleaners RUINED Her Dress | Say Yes To The Dress

You shouldn't need to pay twice, the tailor should be insured and claims the money against their business insurance.

I hope the 1st bride sued the tailor and dry cleaner for destroying her dress.

I would have asked the person who sent the original dress to the dry cleaners and the dry cleaners to pay for another dress, that is, if they can get the dress in time.

For everyone saying why did she try to be cheap by taking it to an outside Taylor. You do realize many brides travel there to buy the dress but don’t actually live there right? She probably took her dress for alterations where she actually lives.

My estranged sister poured cooking oil on my wedding dress and resealed the box. Not sure how many days it was like that. My wedding was in a week when I discovered what she had done. My neighbor, as a wedding gift, took it to the cleaners and it came out. My dress was perfect. I moved out of the house that night instead of after the wedding. Right as I left I went up to her and told her my dress was cleaned and perfect in time for the wedding.

The WASHING MACHINE??? That's basically sabotage 😭 I would sue

I've had a dress ruined by a dry cleaner before--mercifully not a wedding dress--but it did take a message from an attorney I know to get them to pay for the dress. I hope she took them to the cleaners to reimburse her!!

I am so impressed with the first bride. She was not hysterical, just focused on getting her dress. Whatever happens with the tailor and the drycleaner is secondary.

Outrageous that the tailor wouldn’t take responsibility for this. I’d 100% take them to court.

The tailor and the dry cleaner have liability insurance that should cover the cost of replacing the damaged dress. She should not have had to pay for a replacement dress at all. The dry cleaner should have told her up front before attempting to clean/launder the dress that it could be damaged. These two 'businesses' should be OUT of business if this is how they operate! I do hope she pursues getting a reimbursement for the cost of the second dress. Given how young Randy looks, this may have taken place over a decade ago!

She's hysterically crying, she can't communicate. Cuts to bride quietly weeping having a full conversation. Like really?

She should make the tailor and dry cleaner pay for the dress they destroyed

I hope she keeps the ruined one, because, it would make an EXCELLENT option for a shadowbox, or tearing out scraps of it as mementos WITHOUT actually ruining /her/ gown!!

Whoever ruined her first dress….. should pay for it.

The first bride did awesome in the situation. She came into Kleinfeld's, explained her situation to the saleswomen and she ended up getting the dress she ACTUALLY ordered and wanted. Joan was a rockstar for going above and beyond by phoning to see if the original dress was even available. She did this without Lindsey knowing. As for the second bride, she may very well have been hysterically crying before the cameras showed her. My goodness people, not everything has to be taken at face value. Not everything happens WHILE the cameras are rolling! We should just be glad that the situations were taken care of and both had happily ever after endings!

Props to the first bride keeping her calm. It makes a bad situation a little better. Kesha the consultant is beautiful.

It was so nice of Kleinfeld to hunt down the dress for her. It really is beautiful.

I know someone to whom this same thing happened the week before her wedding. The dry cleaner melted her dress in the press. They told her it was her fault because they assumed they were REAL pearls which wouldn't have melted. hahahaha She had to sue to get the cost recouped and had to wear a borrowed dress.

She needs to sue that drycleaner. No question, same thing happened to me, not my wedding dress, but a very expensive dress, I sued him and WON!!

The first bride looked lovely in the ivory/candlelight color as the bright white washed her out. The beading was exquisite. Glad Kleinfeld’s were able to find the exact style/size for her.