Never Split The Difference | Chris Voss | TEDxUniversityofNevada

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Published 2019-03-18
How do FBI hostage negotiators never split the difference? Can you use the same techniques? Chris Voss draws upon his 24-year career with the FBI to show you how to use tactical empathy with the “bad, the mad and the sad” in your daily life to never split the difference and still have great relationships. Chris Voss is CEO of the Black Swan Group and author of the national best-seller “Never Split The Difference: Negotiating As If Your Life Depended On It”. Chris’s book was named by Inc.com as one of the seven best books on negotiation ever written. A 24-year veteran of the FBI, Chris retired as their lead international kidnapping negotiator. Drawing on his experience in high-stakes negotiations, his company specializes in “Accelerating business negotiation outcomes with Tactical Empathy”. Chris and his team help people and companies secure and close better deals faster, and improve their own internal communication. Chris has been featured in TIME, Business Insider, Entrepreneur, Inc., Fast Company, Fortune, The Washington Post, SUCCESS Magazine, Squawk Box, CNN, ABC News and more. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at www.ted.com/tedx

All Comments (21)
  • @zabooog
    I wish his audiobook was narrated by him.. It would have been amazing!
  • @nomorecramps
    I'm reading his book - Never Split the difference. I'm hardly 2 chapters in and the book's already opened my eye to understand the power of emotional intelligence and the tactics of verbal and non verbal communication. Its marvelous
  • @LeoNogas
    Anyone trying to learn negotiation while in Quarantine?
  • @jacobhood5703
    I feel like this guy could talk my ex into getting back together with me.
  • Chris! Your book is so good, that I’ve listened to it 4 times and still refer to it. It’s helped me get lower deals on many things & has assisted me in communication with friends and family. However the roughest customer to negotiate with is my 5 year old grandson- hence, the refreshing. Well done Chris!
  • @jeffdavis8811
    It is true, there is no splitting the difference when you are dealing with someone’s life. With other things in this world, splitting the difference is how you get things done. Sometimes you get more, sometimes less. In business and in personal dealings, relinquishing the things that really don’t matter to you in exchange for what you want, is the key to a successful, happy life.
  • @nickiguest3426
    Excellent! I have read Chris's book a few times already n have been employing his techniques. The trick is to remember to use his teqnique once u have been triggered to respond, which is not always easy. For me when my gf is being difficult with me. I get triggered n upset n forget to use Chiss's tecniques, but then after the argument is done n im sitting there thinking; where did i go wrong? Thats when it hits me! I should have asked "HOW AM I SUPPOSED TO DO THAT?" Or used some other technique condusive to my desired results. I finally rememered to use his teqnique in a time of contention. She was being difficult and unreasonable with her demands. So with a calm FM DJ voice I asked "How am I supposed to do that?". Then used an effective pause. Her face softened n it was as if she had jumped in my shoes n walked me through the problem. Upon verbalizing n realizing that it was an unreasonable request I was immediately released from the hook n told not to worry about it. Yay! I was so happy I was able to avoid an argument n even come out on top. Nowadays I like to ask no orientated questions to get what I want cause she is very sensitive to reverse pychology. If I say "we should do this", she automatically wants to do the opposite. But if i say "Is it a bad idea to do this" because there is a chance she may already want to, she will probably give me a reason why it may be bad so i understand her situation but will eventually succumb to the idea upon her "own" percieved terms. hehehe! ;) She is my rock which I Sharpen my skills on n she doesnt even know it :) Now I have started to employ these techniques with my boss, my teenage son n life in general n I am gettjng tremendous results. Its like I have a super power. I can talk people through a situation or problem guiding them to the solution or results that im looking for n it is becoming easier n easier everyday! Sometimes i feel like im cheating or that it too obvious but its not. Its emotional intelligence! Thank you Chris! Your a genius and a life saver. Once understood, your techniques are simple and effective to employ. The most powerful technique that Chris has reminded me of is that. PEOPLE JUST WANT TO BE HEARD N UNDERSTOOD! Thank you! Sincerely, Wass.
  • @meetsiddique
    Chris Voss is an amazing teacher and inspiration for all of us.
  • @sumosam1980
    Glad that there is a shout out to Brandon Voss. He deserves it! His writing on your blog is excellent.
  • @lindseylim8026
    I have so much respect for Mr Chris Voss. He has done so much for his country, for people all over the world . He remains so humble. Love the “late night DJ voice” , yet realised sadly I am so NOT this voice. I recommend this book to everyone, from salesperson, teachers, to social workers, to parents. We negotiate everyday, with everyone. I listened to the audiobook and am reading a second time.
  • @naruto59690
    A firm, calming voice reassuring that you're confident and everything is under control. When people freak out, a normal reflex is to freak out in return, so this prevents the other person from becoming more volatile.
  • @thebigten90
    Chris’s Voss is hilarious! I’ve read and heard “Never split the difference” like 5-6 times and its refreshing to hear his humor, in a speech
  • @lilabukvic4216
    What a nice man. He rocks just to stand there as he is. I'm sitting here watching video. Crying out loud and heart pounding. I wish I had the courage to stand up for myself and be so proud when I speak or do something. Thank you MR.Voss❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤ So powerful voice❤❤❤❤
  • I bought his book and I have tried some of his techniques and I am definitely seeing an improvement in my negotiations after I tried his techniques. Never Split the difference is a great book.
  • @DigitalSargeant
    Love his teachings! Can't get enough of his outstanding content.
  • @boxersfitness
    He seems more relaxed and more upbeat than his previous talk he did about 3 years ago in Australia to Real Estate Conference 2017. I like his approach.
  • This might sound strange, but as a teacher I encounter the bad the mad and the sad everyday in the classroom. We have begun doing what we call restorative practice to deal with these students. i can see the speaker's book helping me a lot in putting tactical empathy into practice and reducing the number of mad and sad I deal with everyday. I just bought the book... can't wait to read it.
  • @KingSarathos
    I think Chris Voss and Peter Joseph are my top two inspirations for effective communication. They have different methods and principles, but both are incredible.
  • One of the best books in the world So effortless to read and a work of art,