Our Cruise Was CANCELLED After 4 Hours Onboard

Helloooo! Thanks so much for watching this video and reading this message. I will be getting a refund for the cruise fare but this is a great example of why you NEED travel insurance when you cruise. If you haven’t got it yet, here’s my guide: emmacruises.com/cruise-travel-insurance-why-you-ne… 🥳🥳 If you'd like some more info about this ship or cruise my friends Tristan and Justin have put together a vlog of the day and my friends Dan and Jay have a great ship tour of the ship. 😀💕 Cruise Buoys Vlog: https://youtu.be/k8gPqPTbFgw Sail Away With Dan and Jay Tour: https://youtu.be/XBCVVW75SGk I seem to attract drama lately don't I? It wasn't long ago my cruise was interrupted by a WW2 bomb, now this! Ha ha, it's all good content I say and I love having you to share this story with. Appreciate you lots! Have a great day

You were smart to take the refund rather than a credit. That cruise line could easily be out of business a year from now.

Hi Emma, sorry to hear that your cruise had been Cancelled. I work as a PSC officer, so I conduct inspections on foreign flagged Merchiant vessels. It is not known by the Company, nor the ship that A Port State Control Inspection is going to be carried out until the PSC officers arrive on board. In this case, the inspection that took place in May, a total of 20 deficiencies were found. Two of these deficiencies were detainable which is why your cruise had to be cancelled. Although there were some deficiencies with Life Saving appliances (you mentioned the lifeboat), these deficiencies were not what caused the detention. In this case there were two detainable deficiencies that were picked up in the Engine room. I understand that it must be frustrating to have your cruise cancelled before you have even set off to sea, however PSC inspections are a safety mechanism to ensure the vessel is being operated safely. Unfortunately in this case, the vessel fell short of its minimum safety standards.

I was a sailor of 27 years, six as a Merchant Marine and 21 in the United States Navy. If the ship needs a shipyard, she had some serious Engineering issues, it was NOT a lifeboat issue. Probably for the best that the cruise was cancelled, you avoided a major disaster at sea.

I've never been on a cruise and I assume the algorithm just pushed this to me and others because the circumstances are so crazy, but that aside it's a really well done review so I guess I'm about to sub and learn more about cruises

I really appreciate how this video is not just raging anger. It's a good model for all travelers.

I appreciate your consideration of how issues like not having working cards to access one’s room can affect people with disabilities differently than those who are able-bodied.

Shocking that this could happen but I am very impressed that passengers were still fed, entertained and allowed to stay on the ship overnight, giving people a chance to make travel arrangements for the next day. The compensation package looked quite generous as well, so based purely on your video and no other information, I wouldn't have a problem booking a cruise with this company in the future. It's how they handle issues that matter not the fact that they have them, especially on a 30 year old ship and in my eyes they handled the issue well.

Hello Emma, I have sailed as an officer onboard vessels and failing an annual inspection is pretty serious. In America, the Coast Guard conducts "Certificate of Inspection" and if the vessel isn't able to correct the deficiency with the ships workforce, then a shipyard is the only way to to get the work done, especially if it's on a lifesaving device. A very costly mistake, which shown with the poor interior maintenance seems to be reflected in the rest of the ship as well.

This young lady covers a lot of info ground with excellent narration to give her a major win as great You Tuber.

Taking the full refund is a smart move, it's a new cruise line which might not be around in a year (if it has to keep cancelling cruises) so your money is now safe with you again

This had a knock on effect and the sailing to the Canary Islands (the one after this one ) got cancelled too 😬 so home I stayed 😂 The ship is now in Germany (Bremerhaven) for repairs and testing though. But yeah this was a justified call in my opinion. For those who are curious as to what the exact issue was : “During an inspection of the lifeboat stations on Sunday 18th December, the Surveyor observed a slight movement of one of the sheaves used for guiding the steel wire ropes that move and hold the lifeboats in position. When checking on this movement further, the inspection brought to light a hairline crack on the bracket holding these sheaves in position, and more of these were found in a similar position on other brackets. while the issue was not critical at this time the cracks could have potentially caused issues in the future or at an potentially wrong time”

It's depressing to get a trip cancelled like this - but I'm glad to hear that it happened while docked at the departure port instead of on the water. These are the kinds of things that you're thankful they don't happen in worse situations. (I once experienced an aircraft engine failure on the ground at the airport. We ended up getting another aircraft after three hours.)

I experienced the same thing in 1989. We were delayed from leaving the dock on our way to Mexico from Tampa, FL. The next morning we woke up and were still at the dock. The ship failed engine inspection, as we later learned. We were offered full refund or we could stay on the ship for the duration of the cruise stuck docked. Since I only lived 45 minutes away I choose the refund. Many people stayed on board as they had flown in or traveled long distances and had no place to go or a way to get back home.

I feel sorry for the crew, entertainers etc - spoke to one girl from the Philippines who didn't mind as she was going to see London Bridge to fulfil an ambition! Although we were disappointed, it was better to cancel than take a risk with safety. Most people took it very well - we had a meal, show etc, then bed and breakfast, then left the ship without any real problems - everything was nice and orderly. We have been advised that we will receive a full refund, and all our bar bill will be covered. They also offer generous discounts (25 to 50%) on a future cruise. For a new company this must represent a severe financial blow - I do hope they can recoup their losses.

I don’t do cruises, I don’t follow the channel, I have no idea how this video found me. But I appreciate greatly how you made so many positive remarks out of a bad experience. Made for a really interesting video.

Thanks for sharing this story. I have never heard of a cruise being cancelled after everyone has already embarked the ship.

OMG! Never heard of a similar incident occurring before anywhere in the world. Whilst the ship is in dry dock they should sort out all the things that need updating, repairing, or replacing. I feel particularly sad for the people who had book the 15 day Christmas cruise 🫢😰🤬

My sincerest condolences for you, Emma. I recently went on my FIRST ever cruise last month and holy cow, every possible thing that could go wrong, including a canceled flight, almost kept me and my friend from making it. I didn't breath til my tired self was ON that ship and we set sailed. I don't know what I would've done something similar like this happened and the powers that be ultimately decided I didn't get to cruise when I originally planned. I actually discovered your channel as I was looking up cruise info videos when I got back. I hope and wish more grand adventures ahead for you! Again, I'm really sorry this happened, I'm glad you got your refund at least :)

I got engaged on Pacific Dawn and it's so heartbreaking to see her struggling like this! I was so excited when I saw she had been saved and had high hopes for her rebrand and journey ahead, but this is just horrible and I'm sorry you had such a terrible experience on her!