Food Theory: McDonalds WANTS It Broken! The Secret of McDonalds Ice Cream

I remember when my son and I walked into a McDonald's and they said that only the ice cream machine was working. We looked at each other and wondered if we were in an alternate dimension.

i live in norway and i've honestly never encountered a "broken" ice cream machine at mcdonalds, the closest i've gotten is once at burger king

This is thing that "mcdonalds ice cream machines are always broken" is so funny to me. Here in Chile, mcdonalds ice creams are so popular that there are mini stands of Mc that only sell the ice cream. I never were in a Mc where the machine dosen't work, just has one or two time the classic "we are out of ice cream", but does where really late at night, so I guess it doesn't count. Sorry for the bad english btw

I worked at a McDonald’s for 13 years and yes machines were constantly breaking down. Not just ice cream but the espresso machines as well

What's most interesting to me is how this slowly creeped in. 50 years ago we were a culture that took such pride in repairing what we owned, having the freedom to repair what we own, extending the natural life of our own property. It's not like someone flipped a switch and then magically, everything from cameras to medical equipment to agricultural devices and consumer electronics were all unfixable. It was a slow creep over time to the point that most people didn't even notice until past decade. Thank you for going over this that more people have an idea what is happening, so that hopefully we can reverse it together!

True story: I used to work at a McDonald's and almost everything broke except the ice cream machine,the only time it "broke" was when one poor soul put milk in the machine instead of the ice cream mix It took a few hours to clean it out but after that it was fine

I used to work at McDonalds, and it was my job to clean the ice cream machines once a fortnight. Because apparently cleaning the entire kitchen, while still making food and restocking the restaurant by myself as the night shift wasn't enough work... I had to pull it apart, scrub every piece, and then put it back together. The "self-cleaning" is always the reason the machine stops working, a few times I even had to empty the machine of the hot shake and ice cream mixes.

I'm just glad to see this quality YouTuber still surviving, I'll watch ads for you bud keep it up

Right to repair is really, really important, especially when big companies like Apple are notoriously bad at fixing their own products, but your local small repair shop downtown which is a jack-of-all-trades can not only do it faster and cheaper more often than not, they may also treat you less like an idiot and more like an actual human being.

I always thought McDonald’s always has their ice cream machine broken, because it was never working in the first place.

My friends who I know have told me that when they worked for McDonalds, the reason they told people their ice cream machine was broken, almost all the time, was because they just didn’t want to fill or clean it. That’s just in my area though.

As a person who has worked for McDonald’s the reason the ice cream are always down is because some stores don’t clean or maintain their machines daily and can cause malfunctions. Trust me we get upset about this to because we have to do a refund and that takes time out of making stuff or helping out other people with orders and stuff like that. But as always another great video.

When I was working at mcdonalds, I once had the question of "Why am I even working here for slightly over minimum wage, when they could easily create a machine that pumps out burgers flawlessly without ever dropping one", then the next second when one of the cashiers told a guest that the ice cream machine is broken, I came to the sudden realization that "Oh yeah, it'd just be broken all the timr"

Most of the time ours is “broken” it’s in heat mode and the customers understand “broken” better than it being in heat mode.

When I used to work at McDonald's, there were 3 different models of ice cream machines with 2 being different versions of Taylor and then there was another brand as well. All 3 broke down regularly and needed to get repaired. I'm drawing a blank at which brand the other one was, though.

Mat pat is so funny I can’t wait for the next season to start I can’t believe I just watched him and he is the most beautiful man ever I can’t believe that he was born with that beautiful face and he was a very special man and he is a beautiful person I can’t wait till the end to the end to the end to see what you do with this man I am very happy to have him as a part in your family I am very blessed and blessed and I am very thankful to you and all of your friends for your service to

I’ve worked at a McDonalds for about 7 months now and I can confirm that it’s usually just because new mix got put in the machine and it’s still just ice cream soup. I’ve seen people try to serve the super liquidy stuff in shakes and people get pretty mad about it. It’s just easier to explain that it’s broken rather than not ready yet.

The ice cream machine at my McD's isn't a Taylor, it's a Vevor. How? 2 franchise owners signed their contracts during a time when Taylor was having labor disputes, and rather than lose the franchisees, McD's allowed a change in the contract. That means there are 12 McD's in the USA, in TN and GA, that have soft serve machines made by Vevor. And you know what? I've never seen their machines on the fritz.

I'm so glad to see this video! I thought I was crazy b/c every time I go for ice cream, the machines are always broken.

10:49 that, to me, just sounds as a threatening...