World's Worst Ferrari Customer

I have a feeling Doug was on his best behavior for this video. The urge to cuss was visible on his face!

Who ever says the "customer is always right" has clearly never meet the customer.

Sort of flipside story I'd like to share. I'm a 60 year old construction worker who gave up on my dream of ever owning a 911 40 years ago the day I first strapped on my tool belt. Thankfully, the PORSCHE elites helped guys like me afford perfectly good 996's. I was lucky to find and buy a very low mileage 1999 model a few years ago from the biggest, baddest PORSCHE dealer in the Charlotte, NC (locals can figure it out). I was so intimidated the first time I walked through the door in my working blues and muddy boots while they were closing $200,000 deals with dentists likely paying cash. But let me tell you, 2 years later, I literally still get choked up remembering the way I was treated, you'd think I was picking up a new GT2!!! I was and still am blown away by that experience. Doesnt end there, cars great but did end up having a bad water pump (if I remember right) within the first month or so. They had zero contractual responsibility to do a damn thing for me, this was a $25,000 car in a sea of $200,000+ cars, none of which they knew I would ever be back to buy. Still, replaced the pump, no labor, pump at cost. Now to today, a few months ago l got a new set of tires at one of those discount places, good folks, did me right but lost the damn locking lug key. Only good solution was the PORSCHE dealer who MIGHT have the the right key. Went there this morning, place was jammed but you'd think l was there to pick up that new GT2, told em my problem, had me pull in my lowly 996 IMMEDIETLY, no wait at all, service manager practically ran for the kit, popped off the locks which l tossed in the trash, sold me a set of "lockless" standard lugs at a reasonable price (reasonable price and PORSCHE rarely show up in the same story) installed and properly torqued em, l was on my way in 15 minutes tops... In that 15 minutes, no less than 3 other people asked me if I was being helped... I've been buying mostly new cars my entire life, NEVER been treated like this. You hear all the stories how these boutique, high end dealers treat their customers, like we're there to serve them, not PORSCHE, at least not this dealership. I'm telling ya, if l ever get locked up in some foreign prison in a 3rd world country, I'm not calling a friend or family, I'm calling my local PORSCHE dealer!!! The thought I keep having, these people all know I will NEVER be a "good" customer, I dont think they've ever even taken in a 996 since they were new 20+ years ago, but still, they treat every customer the same, so impressed and so glad I finally walked through those doors I'd been driving by for the past 20 years...

Money and power doesn’t change people. It reveals who they really are.

There's enough unique details in that story to easily identify that person. "A Lakewood man has been sentenced to jail time and ordered to pay nearly $1.8 million in restitution and fines after being convicted on four counts of tax fraud.  Thomas Klocker, 47, built a waterfront home and maintained a 68 foot Sunseeker yacht using funds diverted from his company All Metal Sales, according to official court documents. "

News flash- The janitor doesn't want to be looked down upon either!

This is another of those sayings that got lost in time. The full saying "The customer is always right, in matters of taste." It's funny how Boomers seem to miss that other part, the one where you don't get to treat people like trash, but you can have your own horrible taste...

I take care of aquarium professionally, let me tell you, if he had a large tropical fish tank, he has a company maintain it. There are no fish because he didn't want to pay the fish guy to properly take care of the tank so the fish probably got sick or died. I deal with people who don't pay or struggle paying and and cheap and then wonder why their tank isn't as good as it should be. So you friend was right

I had a rude high-net worth individual being a jerk to me. I said to him that I can tell you're not used to hearing this word, and that word is no. Should have seen the look on his face, priceless.

Doug: "I don't like people that think they're better than other people and people are their to serve them" Also Doug: "He thinks I'm like the same as a janitor or something"

Having spent my adult life as a blue collar "Professional" working for rich people, I'm pretty well convinced that half of these fortunes have been build on fraud or assholiness of one kind or another. OTOH, one guy I used to deal with semi regularly, always remembered everyone's name, even though there was no reason for him to do so. (A Top 25 Richest guy in the USA)

You have to get T pain on here to tell the story of his drift car pickle Rick and his Bugatti

As an ex car salesman, parts employee and service writer, I’d love to hear a long video of all the chaos customers in that business. I even have a bunch of stories myself lol

"I'm sure with enough money, he didn't actually spend any time in jail". That seems like a very accurate statement that shows part of what is wrong with the current legal system.

"The customer is always right... in matters of taste." is the correct, full quote.

"I paid for a complete tuneup last week and today my windshield wipers stopped working". Actual comment from a customer as they insisted I fix the wipers for free.

I am in my early 50's and in my life the ONLY people I have ever heard use this saying in a sincere way: "The customer is always right" were people whom I know would absolutely be a nightmare to deal with. If you watch any of the Karen video channels, you will hear them using that statement a lot- usually when demanding the moon from a fast food restaurant employee.

Lots of PTSD for me with stories like this.

Had a customer with a run of the mill stock v6 mustang that we did minor work for at the body shop. We replaced both bumper covers and a fender. This guy brings the car back mad as hell with a two page list of things that we had done wrong. The one item that always will stick with me is he said we removed his dash and put it back in half an inch to the right, we never touched the interior.

Funny as soon as he said it was a tax write off, I knew the IRS would eventually catch up to him. I've spoken to my own accountant about such things and if it sounds too good to be true.. you know the rest.