Flipkart Product Manager Mock Interview: Root Cause Analysis (Razorpay PM)

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This is the exact way I answer when I know about interview question well in advance.

Few more additional points which might be useful: - Catalog and inventory analysis of the product in last 3 days. - Which product category etc. has the highest dip. - What products were not available because of the supply chain or sold out thing. - Any recent Machine learning changes like recommendation/ranking algorithm can bring the dip (unlikely since A/B testing is done but possible) - Checking into the date pipeline to understand the click through events, analytics dashboard bugs etc. - Any partnership change or any merchant backed. - Re-engagement through emails/notifications and ads on other channel - Geographical distribution of the influx of users on the site like a flood, internet blackout etc. can cause a damage in supple chain etc. - Look for seasonality - Diwali/Pay day (Bonus time) etc. and there could be many more...

It was a delight to do this mock interview with Stephen. Thank you for having me. Just like everything in life, this is not the only way or the best way to solve this case. Shown is a framework which can be modified as per the situation at hand. Exponent has been sharing extensive content which might be helpful for people starting out as PMs.

The level at which she is answering shows a clear difference between experience Vs having a theory knowledge

The way Khanjan, funnelled from the external factors to the internal ones, and asking relevant questions, made this interview really thoughtful.

Me finishing the interview in 5 secs... Big Billion Day is over, so cart addition is less😅

Great content as always! Me being from a tech background, I think it's always better to start checking out issues on the tech side (be it web/app ui/ux or backend APIs not working or server's down) as tech is more error prone than non-tech (because of it's own problems). If there's no issue there, then we surely have other places where we might think that this would have caused the issue. But the way this lady approached is really commendable!

Hey Stephen, I'm just a couple of videos into your channel, but I can sense you have very strong judging(evaluation) skills. The up-speaking thing which you brought up really striked me, I tend to do it almost all the time, like in my peer conversations, group discussions. Learnt something today! Thanks!

A true learning experience for me. Will remember "always have a good conversation" rather than thinking what will the other person think . Thanks a lot .

For the first time i got my approach right in my life as beginner, I was thinking the exact same way, just loved it

need more mock interviews relating to supply chain management and logistics

Personally, after thinking about external things that can affect it, I would have gone straight to ask questions about bugs and stuff because 15% is a huge huge drop. Definitely the goal is to identify the problem but also efficiency matters in real life. She killed it anyway.

With this interview now I realised that PM is like Crime investigation officer.

These interviews are so wonderful. I reference them as a PM, and they ALWAYS help me find new ways to approach a problem. Keep 'em coming Exponent team! Well done! Appreciation from Austin, TX.

All theory based answers, specially scenarios.

Great way to drill down a problem holistic to micro level view. It's very helpful for me to apply it in my day to day job. Application security is also a important aspect to consider. User app may be hacked that denied adding items to cart.

Excellent answer. Confident, clear and effective. Excellent self-evaluation as well. Overall impressive stuff

THanks a lot. Really great to see how we can approach a problem step by step and not be conclusive without getting the complete problem statement

Excellent, I was thinking of those exact same questions. Amazing mock interview. Thank you