Xfinity / Comcast Customer Service

Their automated communication is infuriating.

I'm one of the customer service representatives. I suggested to our higher department about our customers' concern to fix it as early as possible, but still the same issue about that IVR or automated system. Felt bad for our customers' bad experiences.

It's a ridiculous annoying system they should be flipping ashamed of this substandard customer service...that's such crap!!

I work in a call center in the Philippines and I always feel sorry for my customers for not getting a good service for what they paid for. But what can we do, we are just employees that has to follow the rules of the company.

We cut the cord last week! Couldn’t stand them anymore! They’ve actually gotten worse since you put out this video. I was told that if I didn’t agree to “text” with a rep first, I’d have to wait longer in line to speak with somebody. Freaking extortion! 🤣

I just spent 8 hours on the phone and was lied to and with different explanations every time. They didn’t want to identify with id# and some wouldn’t repeat their name when asked, put on hold for a supervisor who never answered

I never thought I’d see the day where I would learn how to do this from somebody 3 times my age 😭😭 i followed you to the T and it worked. Thank God. I was trying for almost an hour

I just went thru this today -- AFTER I drove 30 minutes to & from the nearest Comcast store, where they couldn't find a better rate for me (My bill suddenly shot up 20 bucks) I was totally yelling at the phone robot . . . . Took me 3 tries to speak to a live person (who DID give me a better rate, I must admit) Pete, you're much calmer than I . . .😁

Sooo frustrating! This the same experience I had. I done with Xfinity. Time to move on.

I have been trying to pay my bill that is due tomorrow for 5 days now! when I try to call go to the automatic system they keep telling me I have an outage in my area. My TV and Internet are working fine! I don"t have a car and I always pay through the phone! They want you talk to a Bot and that has never been able to help. I have never been late paying my bill! they need to update their system!

It’s worse when you get someone on the line.

Had the same thing happen to me. After ten months into a two year $30 a month internet plan, the bill went up to $59. No need to review my bill on-line, I want to know what happened to our two year no contract agreement. I call again and this time I said 'cancel', that got their attention. They explained my paperless billing discount of $5 was only for one year and automatic billing requiired access to a checking account to get the additional $5 discount. Told them to cancel, waited one month, went back and got a $25 plan. These people are evil idiots.

Bro Xfinity literally has the worst answering machine

As a former customer service respresentative, I deeply sympathize with our customers who need to go through this every single time they need to call us. I respect those who remain calm and composed when addressing their concerns despite of what they have been through. To those who are aggravated on set of the call, we understand where you are coming from, but to those who are condescending, racists, and rude — I hope that you guys should also understand that we are human beings. We have to deal with frustrated customers eight hours a day and absorb all of their problems and complaints… Let us share kindness and positivity to everyone because we have no idea what everyone has to go through just to survive every single day.

I feel your pain. Xfinity is beyond infuriating!

I had the same exp about an year ago when trying to close my internet. It's very difficult to reach these guys when there is a problem or you want something that's not available on their website. They have a monopoly here in Seattle, I hope competition catches up quickly & I can switch...

You News to select the options that the ivr give you for example questions about my bill or more options

I know how u feel. I can’t get no one on the phone. When I call to complain, they won’t answer. They made my bill up sky high. They sneakily did that.

I finally got to a live person! I'm not a customer, someone used my card number online for $400 in January, along with several other charges before I / we caught them and canceled the card that was still in my possession. My CC company reversed several charges, but this one filtered in after the card was canceled. My CC company, for some reason 'forgot' about 2 charges; I made them specifically indicate that they received my complaint..again I spoke to Infinity CSR, as I don't want this scum to (keep) getting away with this. Of course, since I'm NOT a customer, even with my billing reference number, they can't / won't do anything, other than tell me to go through my CC company, What kind of a 'high-tech' company couldn't use / link this number and find the SOB that (de)frauded THEM? $400.00 dollars is real money to me, plus the principal of it. (I would not waste this much time, if it was $40.00) --Old man rant off.

I juss call like a new customer trying to get service boyy do they pick up quick